Cancellations and Refunds

Cancellation and Returns Policy

The order delivery guarantee is the signature of the recipient on the order form. Where the recipient himself cannot sign, a third party may sign.

If the recipient for any reason refuses to sign, the sender has no right to dispute the delivery and refuse any charges.

Cancellation of the order is accepted up to one day before the order is delivered and all refunds are refunded. For cancellations made on the same day, the amount will not be refunded but if the sender does not wish to send them, they will not be shipped. This is because the order is being prepared which includes irreversible modification of the flowers.

Complaints about the quality of flowers are only accepted by the sender on the same day. In this case our representative checks if there is a problem, and if there is a problem, the product is replaced.